APOLOGIZES FOR WRONG SHIPMENT

Humbly receive our greetings Mr. Audler. firstly of all, the Kolbn Company would handle to give thanks you and appreciate you for trusting in its productions. We true a earn from you claiming that you received the harm commitment and for this we are really raunchy and our team leave bleed towards making for certain that much(prenominal)(prenominal) circumstances allow for neer happen again and that you bequeath receive your ordered product as soon as possible. In this letter we adjudge put e precisething in particular proposition for you of what might suck happened to hold the mishap and what we construct make to remedy the errors. Kindly hap it in your heart go through it.\nFrom the details of your letter, it stateed that we send you a copy XYZ of Kolbn batch bike instead of form XZY of the same make. All the records in our database have shown that the model XZY should have been displace to you, but on further inquiry we accomplished that one of our doc king facility violence do an error term core the encumbrance-that is your XZY model-. Instead of loading your bike model he misinterpretedly loaded XYZ, this was as a result of slipshod reading, further action has been taken on him and we have made trusted that he never repeats such a flaw again.\n\nOn this note we have increased and retrained all our docking personnel and therefore forward any good is shipped to its last destination, it has to pass several exhaustive checks and counts before its docked, furtherto a greater extent we have improved the daring of our clearing system such that no commodity grass be cleared from consignment area before the senior(a) sales supervisor has gestural it off and made sure that the commodity being docked is vigorous addressed and it is the clients desired product.\nWe as the Kolbn freshet bike company project the essence of this complaint, the disappointment you got afterward receiving the wrong shipment and the era and m oney you have apply to get keister to us; and in order to show our sincerity and our deepest apologies caused by this wrong shipment and how much we quantify you, our dear customer, it was unanimously decided that we would ship the bicycle model to you free of shipment and messenger charges and within one calendar week instead of the normal leash weeks you will have received your shipment. In addition to that you will get two more years of warranty for the bicycle. \nWe would alike to reassure you that your desired commodity will be sent to you and you will be sure of enjoying the product for a very long time. This is because the Company believes in customer satisfaction guarantee. erst you have received the shipment kindly get back to us for confirmation, we highly look on your response and your happiness will be ours.\nThe Kolbn Company would like to thank you for trusting in its products and for you being able to seize with us at such a time. For further inquiries, cus tomer support and more products enchant visit our webpage.\nYours Faithfully,\nSales Representative.