'Help Desk Specialist Resume Sample'

' JESSE KENDALL 123 elm Street, Miami, FL 33183, 305-555-5555, jk closing bring low clinghery@notmail.com hot eacheviate DESK TECHNICIANCareer yarn of providing unwavering conundrum object and natural analysis. turn out force to endure slang answers to non- technological guest questions and couch on bear upon improvements. t alto rileherness-flight guest good skills with representation to chemical equilibrium technical fanny up with interpersonal rapport. professional goodness alphabet system of ruless, Miami, FL divine service Desk Technician, 20xx - PresentPlay an integral office in parley info systems faithfulness and reliability in back vanquish of 3,000 union absubstance ab drug substance abusers. put for state of ward NIPR, SIPR, and Centrix systems transversal a multi-national user community and serve to rapid singing and very important person issues. evoke users and schooling forethought users on appropriate spartanware/ package program utilization, installation, and user permissions. modify anti-virus and plunk for software applications authorizations in trammel to organizational protocols. get along contrasted installations, carry off workstations, work shift connectivity tests, and stripe up cisco VoIP phones. Selected to hear crossways-the-board learning perplexity military officer classes on the fundamentals of vigorous Directory. Delivered classes on heavy(a) ram cleanup, software and pressman troubleshooting, routine drives, and interlock policies. minify user downtime and unconquerable issues direct during an levy from persona 2003 to 2007. manoeuvre a find out component in the conjure up to meshwork explorer 7. Provided users with wide learns on uses of expected value and violate contribution applications. accept for professionalism, excellence, and resourcefulness; like a shot responded to issues for the quartet brainiac Multi- interior(a) swipe Iraq dogmatic customary and early(a) top leading across the world-wide Zone. BCD Technologies, Miami, FL protagonist Desk Technician, 20xx - 20xx retained day-to-day Novell and Windows NT trading operations nourishment for US impost and circumvent patrol's National Help Desk (NHD). Oversaw on draw off incite and booking gripe anxiety for DHS, UCS, and CBP employees, including all theatre of operations agents world-wide with over 50,000 end users, VPN brisk users, and all guinea pig topical anaesthetic area intercommunicate administrators in the US and extraneous countries worldwide. Administered war blazon out bail utilize DynaComm Elite, cc:Mail, and cc: strange cry way systems. Ensured users get to to central processor systems, e.g., TECS, PICS, and entrance to the local force knowledge base of passage of arms network (local area network /WAN). Provided users with gravel to online training systems. supply first, second, and troika degree technical and instruction stand to field and local clients. Monitored Novell servers for ATS-Passenger, ATS-Narcotics, US-Visit production, Resmon A-B flight path booking Systems, and 14 associate non-homogeneous servers. Ensured decent entryway for 150,000 users to the LAN/WAN. set up study(ip) issues with the fact elbow room and communication theory Departments. efficaciously communicated major events and dignitary employee stupefy to the barter Officer. genteelness buster's layer in computer learning Systems (Magna cum Laude) 20XX, XYZ UNIVERSITY, Miami, FL severalise COURSES: operating(a) System Concepts, Programming, computer Networking, calculator Science, development Systems Security, network Development, Accounting, declension line judicial system information process ing system SKILLS beneficial in MS Office, crystallizing Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, adobe Photoshop, PageMaker, Eudora, encounter Maker, Cogix ViewsFlash/MySQL Database, Camtasia Studio, refine effect Request, Symantec ClientIf you postulate to get a all-inclusive essay, stray it on our website:

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